📜 inGo Code of Conduct

Effective Date: 01/01/2026
All users of inGo must follow this Code of Conduct to ensure a safe, professional, and respectful platform.

1. Respect & Courtesy

• Treat all users—riders, couriers, with respect and professionalism
• Avoid harassment, abuse, or offensive behavior
• Maintain polite and clear communication at all times

2. Safety First

• Follow all traffic laws and safety regulations
• Ensure safe handling of passengers, goods, and vehicles
• Use appropriate safety gear (helmets, seatbelts, reflective vests)
• Report accidents or safety incidents immediately via the app

3. Integrity & Honesty

• Provide accurate personal information when registering
• Do not create fake accounts or impersonate others
• Avoid fraudulent activities, including fare manipulation, false refunds, or mobile money scams

4. Prohibited Activities

• Transport or deliver illegal or prohibited items
• Engage in fraud, money laundering, or theft
• Abuse promotions, discounts, or referral programs
• Violate Zimbabwean law or RBZ regulations

5. Professional Conduct

• Riders must complete trips/deliveries promptly and professionally
• Handle goods with care and follow delivery instructions
• Riders must provide accurate pickup and delivery information

6. Privacy & Confidentiality

• Respect the privacy of other users
• Do not share personal data, trip details, or financial information outside of the app
• Comply with inGo Privacy Policy

7. Reporting Misconduct

• Report unsafe behavior, fraud, or violations via in-app Support
• Cooperate fully with investigations
• Misconduct may lead to warnings, suspension, or account termination

8. Accountability

• Users are responsible for their actions, safety, and compliance
• inGo reserves the right to deactivate accounts for breaches of this code
• Legal action may be taken if necessary