inGo Code of Conduct

📜 inGo Code of Conduct

Effective Date: 01/01/2026
All users of inGo must follow this Code of Conduct to ensure a safe, professional, and respectful platform.

  1. Respect & Courtesy
  • Treat all users—riders, couriers, with respect and professionalism
  • Avoid harassment, abuse, or offensive behavior
  • Maintain polite and clear communication at all times
  1. Safety First
  • Follow all traffic laws and safety regulations
  • Ensure safe handling of passengers, goods, and vehicles
  • Use appropriate safety gear (helmets, seatbelts, reflective vests)
  • Report accidents or safety incidents immediately via the app
  1. Integrity & Honesty
  • Provide accurate personal information when registering
  • Do not create fake accounts or impersonate others
  • Avoid fraudulent activities, including fare manipulation, false refunds, or mobile money scams
  1. Prohibited Activities
  • Transport or deliver illegal or prohibited items
  • Engage in fraud, money laundering, or theft
  • Abuse promotions, discounts, or referral programs
  • Violate Zimbabwean law or RBZ regulations
  1. Professional Conduct
  • Riders must complete trips/deliveries promptly and professionally
  • Handle goods with care and follow delivery instructions
  • Riders must provide accurate pickup and delivery information
  1. Privacy & Confidentiality
  • Respect the privacy of other users
  • Do not share personal data, trip details, or financial information outside of the app
  • Comply with inGo Privacy Policy
  1. Reporting Misconduct
  • Report unsafe behavior, fraud, or violations via in-app Support
  • Cooperate fully with investigations
  • Misconduct may lead to warnings, suspension, or account termination
  1. Accountability
  • Users are responsible for their actions, safety, and compliance
  • inGo reserves the right to deactivate accounts for breaches of this code
  • Legal action may be taken if necessary



Send & Recieve Packages Smarter, Faster, and With Peace of Mind

Book deliveries in minutes, track every package in real time, and enjoy flexible, fair pricing. inGo makes sending packages simple, transparent, and reliable—from pickup to drop-off.