Effective Date: 01/02/2026
inGo is committed to making our app and services accessible to all users, including people with disabilities or special needs.

1. Accessibility Commitment

• inGo strives to provide a user-friendly and inclusive experience for everyone
• Accessibility is considered in app design, features, and customer support
• Feedback from users helps improve accessibility continuously

2. App Features

• Text clarity: readable fonts, adjustable text size, and high-contrast colors
• Navigation: simple, consistent menus and buttons
• Screen reader support: compatible with Android and iOS accessibility tools
• Voice guidance & notifications: for ride and delivery updates

3. User Responsibilities

• Provide accurate profile information, including any accessibility needs if necessary
• Report accessibility issues via the in-app support or email
• Use the app responsibly and follow instructions for safe use

4. Accessibility Support

• Users with disabilities can request assistance for rides or deliveries
• inGo will provide reasonable accommodations where possible, e.g.,
  • Assistance with pick-up or drop-off
  • Special instructions for courier deliveries

5. Reporting Issues

• Report accessibility barriers or difficulties via:
  📧 Email: info@ingo.co.zw
  📞 Phone: +263777205600
• inGo will respond promptly and work to resolve issues

6. Continuous Improvement

• inGo will review and update the app regularly to enhance accessibility
• Feedback from users is actively considered in updates and feature design