inGo Accessibility Policy

Effective Date: 01/02/2026
inGo is committed to making our app and services accessible to all users, including people with disabilities or special needs.

  1. Accessibility Commitment
  • inGo strives to provide a user-friendly and inclusive experience for everyone
  • Accessibility is considered in app design, features, and customer support
  • Feedback from users helps improve accessibility continuously
  1. App Features
  • Text clarity: readable fonts, adjustable text size, and high-contrast colors
  • Navigation: simple, consistent menus and buttons
  • Screen reader support: compatible with Android and iOS accessibility tools
  • Voice guidance & notifications: for ride and delivery updates
  1. User Responsibilities
  • Provide accurate profile information, including any accessibility needs if necessary
  • Report accessibility issues via the in-app support or email
  • Use the app responsibly and follow instructions for safe use
  1. Accessibility Support
  • Users with disabilities can request assistance for rides or deliveries
  • inGo will provide reasonable accommodations where possible, e.g.,
    • Assistance with pick-up or drop-off
    • Special instructions for courier deliveries
  1. Reporting Issues
  • Report accessibility barriers or difficulties via:
    📧 Email: info@ingo.co.zw
    📞 Phone: +263777205600
  • inGo will respond promptly and work to resolve issues
  1. Continuous Improvement
  • inGo will review and update the app regularly to enhance accessibility
  • Feedback from users is actively considered in updates and feature design



Send & Recieve Packages Smarter, Faster, and With Peace of Mind

Book deliveries in minutes, track every package in real time, and enjoy flexible, fair pricing. inGo makes sending packages simple, transparent, and reliable—from pickup to drop-off.