💰 inGo – Pricing & Fare Policy

Effective Date: 01/01/2026

This policy explains how fares, fees, and payments work on inGo.

1. Fare Calculation

• Ride and delivery fares are calculated based on:
  • Distance traveled
  • Estimated duration
  • Base fare per trip/delivery
  • Any applicable service or convenience fees
• The total fare is displayed before you confirm your request.

📌 The fare estimate may change due to traffic, route updates, or changes to delivery instructions.

2. Pricing Transparency

• All fares, fees, and taxes are clearly shown in the app before confirmation.
• Surge pricing or dynamic pricing may apply during high demand or peak hours.
• You will be notified of any surge multiplier before accepting the ride or delivery.

3. Payment Methods

• Accepted payment options include:
  • Cash
  • EcoCash
  • OneMoney
  • Other in-app supported methods
• Payment is collected upon trip or delivery completion, except where prepayment is required.
• Mobile money transactions are processed through licensed providers in Zimbabwe, in compliance with RBZ regulations.

⚠️ You are responsible for ensuring sufficient funds in your mobile money wallet. inGo is not liable for network delays or failed transactions.

4. Taxes & Compliance

• All fares include applicable local taxes and levies where required by law.
• inGo complies with RBZ regulations for electronic and mobile money payments.

5. Cancellation & No-Show Fees

• Rider cancellations: Fees may apply if you cancel after a driver has accepted the request or are late for pick-up.
• Courier cancellations: Fees may apply for rejecting assigned deliveries after acceptance.
• No-shows: Riders failing to appear at pickup may be charged a no-show fee.

📌 Repeated cancellations or no-shows may lead to account restrictions or suspension.

6. Refunds

• Completed rides or deliveries are non-refundable, except where:
  • There is an app or payment error
  • Required by law
• Refunds, if approved, are returned to the same payment method used for the trip, including EcoCash or OneMoney.

7. Surge Pricing & Promotions

• Fares may be temporarily increased during high demand or emergencies (surge pricing).
• Promotional codes or discounts are applied at the time of booking and may have specific terms and expiration dates.
• Promo discounts cannot reduce fares below any applicable minimum fares.

8. Fare Disputes

• Report fare disputes via the app support feature within 7 days of the trip or delivery.
• inGo will review and respond to disputes fairly and may adjust the fare if an error is confirmed.

9. Transparency & User Responsibility

• Riders and couriers are responsible for reviewing fare estimates before confirming trips or deliveries.
• You agree to pay the total fare displayed, including applicable fees, taxes, and surge multipliers.

10. Contact for Pricing Issues

For any questions or disputes about fares, contact:
📧 Email: info@ingo.co.zw
📞 Phone: +263777205600
🏢 Kiggata Investment (Zimbabwe)